Questions

How to Order Online

Before you start ordering, please set up an account! 

To set up an account:
1. Click the "person" icon beside the search icon at the top right corner.
2. Click "Create An Account" beneath the sign in button.
3. Fill in your information and hit "Create".
4. Go to your email inbox. There will be an email from The Pie Guys that says "Customer Account Activation". Click the blue button that says "Activate your Account".
5. That button will bring you back to the Pie Guys Login Page. Login with your new account and order away!
 
To place an online order:
1. Fill up your cart and head to checkout.
2. Choose between delivery or pickup, and double check your pickup date!
3. Login to your account. (or sign up for free!)
4. Fill out our contact form and your payment information.
5. Bring your confirmation email, pick up your order and enjoy!

 

 IMPORTANT: Please ensure you pick the correct pickup date for your order! Some of our items such as our savoury pies, hot entrees or event specials are only available on select days. 

Questions about Ordering

How do I place an order?

All orders are placed via our website at thepieguysbakery.com

 

Can I place an order via the phone?

We ask all orders are placed through our website. If you are unable to do so, please visit the bakery in person.

 

When is the deadline to place an order for next day pick up?

Order deadline is 3PM the day prior.

 

What time can I pick up my order?

Order pickup time is between 1-4PM Monday to Sunday

 

Can I request an earlier pickup time?

Some products are ready early, but not all. If you have a special request, please call the bakery with your order number to discuss what time your order can be ready at. 

 

Can I order any item for any day?

Some of our items are only available on certain days to ensure freshness, such as our Savoury Pies. If you have a special request, please feel free to contact us!

 

Do I need my order number to pick up my order?

Yes! Once you place an order, you will receive a confirmation email with your order number at the top. (If you didn't receive one, check your junk mail!) Please bring your order number with you to help us get your order faster.

 

Do you offer delivery?

Our bakery offers a local delivery service on Thursdays and Fridays. At checkout, enter your postal code to see if your order is eligible for delivery. If it is, select "Delivery". All deliveries are made between 1-4 PM and we cannot guarantee a specific time.

 

 

Questions about Covid-19

Is your bakery open for the public?

Currently, we are open for pickup and take out only. In order to adhere to provincial guidelines, we ask that you stay masked, socially distanced, and keep 5 people in the bakery at a time.

 

Can we eat inside?

Not yet, but we are excited to announce our new fully licensed outdoor patio! Join us for some delicious food, summer cocktails, Niagara wine, Ontario craft beer, and a gorgeous view of the canal.

 

What's your Covid-19 policy?

The health and safety of our customers and employees is important to us. We are staying masked, screening ourselves, and disinfecting everything we can. For more information about our sector's Covid-19 guidelines, check out the Niagara Region website.

 

Do you offer contactless pickup?

If you require contactless pickup, please let us know through a note on your order and by calling the bakery. Your health and safety is important to us.